Thursday, January 7, 2010

Rwanda introduces hotel star system

Guidelines have been introduced in Rwanda for classifying its hotels from one to five stars, and also ranking other tourism facilities: they are designed to align with standards within the East African Community as a whole. At a launch ceremony at the Kigali Serena Hotel, Rwanda's Minister of Trade and Commerce, Monique Nsanzabaganwa, noted that the classification standards, as well the country's tourism master plan, will complement each other to enhance the industry's prospects and give the region a competitive edge.

Criteria for the classification system include care for the local ecosystem and environmental conservation, respect for the sociocultural environment and support for local communities. High health standards, professionalism in service delivery, the degree of appeal, the luxury and guest comfort offered, as well as the safety and security of the premises, management, staff and their property, are other main guidelines. A Rwandan hotel's rating will be required to be consistent with the quality of service and facilities of any other hotel with a similar status in the East Africa region.